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ChessPublishing.com FAQ

Here are the most Frequently Asked Questions that we receive at ChessPublishing Support. If you have problems that are not answered here you can always get in touch with us at Support.

General questions:


How do I get rid of the Information bar?

Why are the pop-up games not working?

How do I change my login password?

How do I change my email details?

How do I stop receiving email notifications?

How do I combine two accounts?

How many 'sites' are there?

How can I upgrade?

How do I renew my subscription?

Can I see past issues?

Why has Double Trouble stopped?

What happened to the old format?

Which ECO code corresponds to which opening?

What does 'G12.2.1 ....etc' mean?


About the eBooks


Why do you recommend stopping PDF files opening in my browser?

How much are the eBooks changed each month, a lot or a little?

How do I update an eBook?

Can I read the eBooks on a handheld?

What does an eBook look like?



How do I get rid of the Information bar?

Why are the pop-up games not working?

Subscribers who have moved to Windows XP Service Pack 2 may experience problems with our JavaScript Pop-ups, and an information bar also appears at the top. To avoid this the simplest may be to go to the 'Pop-up Blocker Settings' (under 'Tools' in your MSIE browser) and add 'www.chesspublishing.com' to the list of sites where Pop-ups are allowed. You can also add 'www.chesspublishing.com' to your list of trusted sites (follow 'Tools', 'Internet Options', 'Security' tab, then 'Sites')


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How do I change my login password?

Simply drop us a line at Support.


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How do I change my email details?

If you change your email for any reason, then please click on My Details and change it there, otherwise your email notifications will stop. In fact they will be returned to us!


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How do I stop receiving email notifications?

Even when your subscription has expired, it is still possible to change your email notifications, simply click on e-mail notifications and use your old password.


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How do I combine two accounts?

If you have started two accounts, so that you can subscribe to four sections, say, then, and find it annoying having to remember two passwords,then email us at Support as we can combine both your accounts into one. The only (very slight) problem with this is if you wish to upgrade later, as it is only possible to upgrade from 1 or 3 accounts.


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How many 'sites' are there?

ChessPublishing.com is a site, but it is divided into 12 opening groups, as per the light blue 'buttons' on the left, which are sections, or 'sub-sites'. However, we also call these sites, so the King's Indian, say, is one 'site' for subscription purposes.


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How can I upgrade?

If you want to subscribe to a single section, say, as a trial, and then decided that you liked it and wanted to subscribe to more sections, you can simply click on the 'Upgrade' button, or link, on the left hand navigation bar.


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How do I renew my subscription?

The first time you try to go onto the site after your subscription runs out, you will be given the opportunity to renew your subscription.


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Can I see past issues?

Once you have subscribed to a section you have access to all the previous updates (click on the link 'Previous Updates' from any openings section) plus all the annotated games since the site's inception.


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Why has Double Trouble stopped?

We decided to stop doing the Double-Trouble site for technical reasons, mostly due to the advent of the eBooks and the fact that Paul was analysing games that were in other sections.


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What happened to the old format?

The drop-down lists have been replaced, as they started to become very long and bulky, and it became impossible to find any meaningful information in them as for most of the openings the games were classed by date rather than by variation. With the eBooks it is possible to see how the different games 'fit-in' to the variations.

We have also got rid of the Flash chessboard, which made that whirring noise each time you came to the home page (it was getting on our nerves), and replaced it with a silent image! Still, if you really can't face life without watching the word 'ChessPublishing.com' arranging itself in front of you then click on Wow!


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Which ECO code corresponds to which opening?

We have started putting the ECO codes next to the opening names on the monthly 'What's new' pages to help people find these, although for anyone who would like a complete list of the codes, the Chess Informant site has a very good ECO classification on the page http://www.sahovski.com/other/index.php?other=5.


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What does 'G12.2.1 ....etc' mean?

This is a throwback to the previous system. On Paul Motwani's site you can find a list of all these codes and the corresponding games under 'Index of Games', but for the other sites that used this nomenclature (it was stopped when the eBooks were introduced) it will take some time before they are phased-out free fonts download. Presently, the simplest is to use the appropriate eBook or Roadmap to see where the respective games are (they should all be in the same ECO section).


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About the eBooks


Why do you recommend stopping PDF files opening in my browser?

Almost all the problems people have with the PDF files are because Acrobat tries to open the files online, instead of downloading them. Once they are downloaded onto your hard disc you can immediately open them whenever you want, which is so much simpler.


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How much are the eBooks changed each month, a lot or a little?

It depends, in general the eBooks are not completely new each month, but rather 'slightly changed'. A varying number of chapters are changed, and this can be either a little, or a lot, whilst the other chapters stay the same.


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How do I update an eBook?

It is not possible to just add the updated chapters to an eBook, it is necessary to download the whole book each time. It is possible to download just the changed chapters in PGN form, however, and these will appear automatically every month with the latest games.


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Can I see the eBooks on a handheld?

Yes, our eBooks are 'tagged' to look better on handhelds/PDAs, and you can download the necessary software from the Adobe site.


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What does an eBook look like?

If you are not a subscriber here is a free one you can download: This eBook was written on the 7th April 2002, and has been updated many times since! Of course, subscribers who don't subscribe to this particular section can also download it.

Here is the Classical & Rubinstein Defences, by GM Neil McDonald:

Classical & Rubinstein

Size= 297kb, Estimated download time with a 56.6 modem= 50 seconds, you will need a recent copy of Adobe Acrobat (version 4 or 5).