Here are the most Frequently Asked Questions that we receive at ChessPublishing Support. If you have problems that are not answered here you can always get in touch with us at Support.
About the eBooks
Simply drop us a line at Support.
If you change your email for any reason, then please click on My Details and change it there, otherwise your email notifications will stop. In fact they will be returned to us!
Even when your subscription has expired, it is still possible to change your email notifications, simply click on e-mail notifications and use your old password.
If you have started two accounts, so that you can subscribe to four sections, say, then, and find it annoying having to remember two passwords,then email us at Support as we can combine both your accounts into one. The only (very slight) problem with this is if you wish to upgrade later, as it is only possible to upgrade from 1 or 3 accounts.
ChessPublishing.com is a site, but it is divided into 12 opening groups, as per the light blue 'buttons' on the left, which are sections, or 'sub-sites'. However, we also call these sites, so the King's Indian, say, is one 'site' for subscription purposes.
If you want to subscribe to a single section, say, as a trial, and then decided that you liked it and wanted to subscribe to more sections, you can simply click on the 'Upgrade' button, or link, on the left hand navigation bar.
The first time you try to go onto the site after your subscription runs out, you will be given the opportunity to renew your subscription.
Once you have subscribed to a section you have access to all the previous updates (click on the link 'Previous Updates' from any openings section) plus all the annotated games since the site's inception.
We decided to stop doing the Double-Trouble site for technical reasons, mostly due to the advent of the eBooks and the fact that Paul was analysing games that were in other sections.
The drop-down lists have been replaced, as they started to become very long and bulky, and it became impossible to find any meaningful information in them as for most of the openings the games were classed by date rather than by variation. With the eBooks it is possible to see how the different games 'fit-in' to the variations.
We have also got rid of the Flash chessboard, which made that whirring noise each time you came to the home page (it was getting on our nerves), and replaced it with a silent image! Still, if you really can't face life without watching the word 'ChessPublishing.com' arranging itself in front of you then click on Wow!
We have started putting the ECO codes next to the opening names on the monthly 'What's new' pages to help people find these, although for anyone who would like a complete list of the codes and which openings they refer to there are various sites, for instance here.
This is a throwback to the previous system. On Paul Motwani's site you can find a list of all these codes and the corresponding games under 'Index of Games', but for the other sites that used this nomenclature (it was stopped when the eBooks were introduced) it will take some time before they are phased-out. Presently, the simplest is to use the appropriate eBook or Roadmap to see where the respective games are (they should all be in the same ECO section).
About the eBooks
Almost all the problems people have with the PDF files are because Acrobat tries to open the files online, instead of downloading them. Once they are downloaded onto your hard disc you can immediately open them whenever you want, which is so much simpler.
It depends, in general the eBooks are not completely new each month, but rather 'slightly changed'. A varying number of chapters are changed, and this can be either a little, or a lot, whilst the other chapters stay the same.
It is not possible to just add the updated chapters to an eBook, it is necessary to download the whole book each time. It is possible to download just the changed chapters in PGN form, however, and these will appear automatically every month with the latest games.
Yes, our eBooks are 'tagged' to look better on handhelds/PDAs, and you can download the necessary software from the Adobe site.
If you are not a subscriber here is a free one you can download: This eBook was written on the 7th April 2002, and has been updated many times since! Of course, subscribers who don't subscribe to this particular section can also download it.
Here is the Classical & Rubinstein Defences, by GM Neil McDonald:
Size= 297kb, Estimated download time with a 56.6 modem= 50 seconds, you will need a recent copy of Adobe Acrobat (version 4 or 5).